Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you ("you" or "Client") and White Glove Leads, LLC ("White Glove Leads", "WGL", "we", "us", or "our"). They govern whitegloveleads.com, the client dashboard, onboarding, content preparation, lead delivery, reporting, and everything else we provide (the "Service").

You accept these Terms by creating an account, checking the agreement box at checkout, submitting payment information, purchasing a subscription, or using the Service. If you do not accept them, do not purchase and do not use the Service.

The Service is sold to businesses for business use. You are not buying it for personal, family, or household purposes.

If you accept these Terms for a business, you represent that you have authority to bind it, and "you" means both you and that business.

These Terms apply to every plan, every billing term, and every renewal, including renewals that occur after a version of these Terms is updated.

White Glove Leads writes hyper-local Facebook group content for local businesses. We write it. Then a human being publishes it — either you, or a named person at White Glove Leads if you have authorized that. Section 3 sets out both, and which one applies to your account is recorded in our systems.

Depending on your plan, the Service includes: building a voice and persona profile for your business from your story, photos, and services; drafting posts written to sound like you wrote them; internal review; sending drafts to you for approval or changes; maintaining a database of local Facebook groups in your zip codes and tracking your membership in them; delivering a ready-to-post packet for each post, to you or to the White Glove person publishing for you; territory exclusivity as described in Section 14; lead capture and delivery; and performance reporting.

The usual workflow after purchase and onboarding:

• You submit business details, service categories, target zip codes and towns, photos, your story, team bios, and related materials through onboarding.
• We build a voice profile for you — how you talk, what you care about, the kind of work you do — so drafts read like a neighbor, not an ad.
• We research and maintain a list of local community Facebook groups covering your zip codes, including each group's posting rules, and we track which ones you have joined.
• We draft posts in your voice, in the first person, sized and toned for the specific group they are meant for.
• We review each draft internally, then send it to you. You approve it, ask for changes, or reject it. Nothing goes out that you have not approved — that is true under both models in Section 3.
• We assemble a ready-to-post packet: the approved copy, the approved photos, the target group, and that group's rules.
• A person publishes the post, by hand, one post at a time. Under the model you chose, that is either you — or someone who works for you and whom you authorize — publishing from that person's own personal Facebook account, or a named person at White Glove Leads publishing on your behalf. See Section 3.
• When a neighbor comments on your post, messages you, or submits your lead form, we deliver that Lead through the channels included in your plan.
• We keep producing content and reporting for as long as your paid subscription is active and in good standing.

What the Service is not: it is not advertising placement, not a Meta partnership or integration, not a posting bot or scheduler — in either model — not a marketing agency of record, not a guarantee of business, and not a franchise, dealership, or license of territory as property.

We are not your employee, partner, joint venturer, or guarantor of sales. You remain solely responsible for licensing, insurance, permits, pricing, sales, and doing the work for any Lead.

Timelines vary. Group membership and early Lead flow often take weeks after onboarding is complete. Any timeline mentioned in marketing or in a sales conversation is an estimate, not a deadline and not a commitment.

This is the most important section in this agreement. Read it.

There are two ways a post we prepare gets published, and your account is set to one of them. You choose which, and Section 5 is how you do it.

MODEL A — YOU PUBLISH. This is the default and it is what most clients use. Every post is published by you, or by a person who works for you and whom you have authorized, from that person's own personal Facebook account, on their own device, in their own logged-in session. We prepare; you press the button.

MODEL B — WE PUBLISH ON YOUR BEHALF. If you authorize it under Section 5, a named person at White Glove Leads publishes content you have approved, for you, in the groups it was prepared for. That person is a human being who reads the post and chooses to publish it, one post at a time. It is manual work done by our staff. It is not software, not a schedule, and not a queue that empties itself.

IN BOTH MODELS, WE NEVER HOLD YOUR FACEBOOK CREDENTIALS. White Glove Leads does not log into your Facebook account. We do not ask for or accept your Facebook password. We do not hold a session, token, cookie, or any other credential for your Facebook account, and we have nowhere to put one — there is no field for it in our systems, encrypted or otherwise. Our Privacy Policy makes you the same promise, and it is the promise we would least be willing to break. If anyone asks you for your Facebook password in our name, it is not us.

IN BOTH MODELS, NO SOFTWARE OF OURS PUBLISHES TO FACEBOOK. We do not run posting bots, schedulers, or scripts against Facebook, and we hold no API access, integration, or partnership with Meta that would let us. Where we build tools that help the person publishing — for example a browser extension that puts the approved copy, the photos, and the group's rules in front of them while they work — the tool prepares and a human still presses the button, every time. If we ever build more of that assistance, that limit does not move.

This is a deliberate design choice, not a limitation. Posts from a business Page read as advertising, which is what local groups ban and what neighbors scroll past. Posts from a real person read as a real person. We do not post as your business Page in either model.

Which model applies to you is recorded. We store the model your account is set to and the date and time you agreed to it. Once you have agreed, the setting is locked in our systems and does not change on its own or by accident — a change takes a request from you and a new record. Email support@whitegloveleads.com to change it or to withdraw it. See Section 5.

What Model B does not change: you are still the speaker. The content is written in your voice, about your business, and it goes out only because you approved it. Approval is the act that makes it yours, not the tap. Sections 19, 24, and 25 say what follows from that, and they follow from it whichever model you are on.

Our software prepares. A human commits. If any marketing, sales conversation, or older version of this page suggested otherwise, this section controls.

You must be at least 18 years old and able to form a binding contract. You agree to give us accurate, current business and registration information and to keep it current.

You are responsible for your White Glove Leads login credentials and for everything done under your account, whether you did it or not. Tell us promptly at support@whitegloveleads.com if you think someone else has access.

You represent that you are authorized to act for the business on the account and to approve marketing content published on its behalf.

If you let an employee, contractor, family member, or anyone else use your account or publish content we prepared, their acts are your acts under this agreement, and you are responsible for them.

Authorizing us to publish for you under Section 3 does not move responsibility for the content itself. You approved it, it speaks as you, and Sections 19 and 25 still apply to it exactly as they would if you had posted it yourself.

Your White Glove Leads credentials are the only credentials involved in this agreement, under either model in Section 3. We never ask for, receive, or store your Facebook password. Never send it to us or to anyone claiming to be us.

One account per business. You may not share, resell, sublicense, or rent your account, your content, or your Leads to another business, agency, or franchisee.

By purchasing the Service, you authorize White Glove Leads to prepare marketing content on your behalf and in your voice — written posts, comment replies, captions, and lead-capture copy — using the materials, story, and photos you provide.

You authorize us to write in the first person as you or as your business, and you agree that content we prepare and you approve becomes your statement once it is published.

WHO PUBLISHES IS A SEPARATE CHOICE, AND YOU MAKE IT EXPLICITLY. When you set up your account you choose one of the two models in Section 3, and you confirm that choice by agreeing to it in writing in your account. We record the model you chose and the date and time you agreed. That record is what this agreement means when it refers to your authorization, and we do not treat you as having authorized anything we have no record of.

If you chose Model A: you confirm that you, or a person who works for you and whom you authorize, will personally publish approved content from that person's own Facebook account, and that you will not represent to us or to anyone else that we published it.

If you chose Model B: you authorize a named person at White Glove Leads to publish content you have approved, on your behalf, in the groups it was prepared for, by hand, one post at a time. You are authorizing a person to do work for you. You are not authorizing automated posting, you are not authorizing us to publish anything you have not approved, and you are not giving us access to your Facebook account — there is nothing to give, because Section 3 means we never hold your login.

THE AUTHORIZATION IS REVOCABLE. You may change models or withdraw the authorization at any time by emailing support@whitegloveleads.com from the address on your account. We will act on it, confirm the change to you in writing, and record it. Revocation applies going forward: it stops us publishing for you from that point, it does not unpublish anything already posted, and it is not a refund, a credit, a proration, or a cancellation. If you want everything to stop for a while, ask for a pause under Section 10. If you want the subscription to end, cancel under Section 10.

You are responsible for reading every draft before you approve it. Approval is yours to give or withhold, always, and nothing is published under either model without it. If you approve something you did not read, that is on you.

You are responsible for compliance with Facebook's terms and with the rules of each group content is published in for your business, whoever presses publish. We supply each group's rules with the packet and we will not knowingly prepare content that breaks a rule we know about, but we are not a party to your relationship with Meta or with any group, and those rules are not ours to satisfy on your behalf.

Cancelling under Section 10 ends every authorization in this section. It stops future content production and future publishing. It does not entitle you to a refund and it does not unpublish anything already posted.

Your Facebook account, your group memberships, and your posts belong to you and are governed by your agreement with Meta, not with us.

Facebook may remove a post, remove you from a group, restrict features, or suspend or disable any account, at any time, for reasons it does not have to explain. Group administrators may reject a membership request, delete a post, or ban a member for any reason or no reason. None of that is in our control, and none of it is a breach of this agreement by us.

THIS DOES NOT SHIFT BECAUSE WE PUBLISHED FOR YOU. Where you authorized us to publish under Section 3, we are not liable for any action Facebook or a group administrator takes against your account, your Page, your posts, or your group memberships — including removal of a post, removal from a group, a feature restriction, a suspension, or a permanent ban. No such action is a breach of this agreement, a defect in the Service, or grounds for a refund or a credit. See Sections 18, 23, and 24.

You are responsible for the standing of your own Facebook account — what is posted from it, what else you post, and how you behave in groups outside the content we prepare.

Because we never access your account, we cannot restore it, appeal on your behalf, or recover a lost account or group membership, under either model. If your account is restricted we will keep preparing content and will work with you on alternatives within your plan. A restriction on your account is not grounds for a refund or a credit.

We may stop posting for a while after a platform action — a removed post, a removal from a group, a warning, a restriction — and bring the account back gradually rather than all at once. We do that because coming back to full volume immediately is how a warning becomes a ban. It is a pause under Section 10, it is done for the account's benefit, and it does not refund, credit, or extend anything.

Group admission, post visibility, algorithmic reach, and lead volume are outside our control and are not guaranteed. See Section 18.

Plans and billing terms are the ones shown at checkout, which today include month-to-month, six-month, and twelve-month terms. The price, the amount charged, and the billing interval are shown to you before you pay.

Fees are billed in advance and in full. On a monthly plan you are charged at the start of each month. On a six-month or twelve-month term you are charged for the entire term at the start of that term.

Prices are exclusive of taxes. You are responsible for all sales, use, and similar taxes, and for any bank, card, or currency fees.

You authorize us and our payment processor to charge the payment method on file for the initial term and for every renewal until you cancel. You agree to keep a valid payment method on file for as long as your subscription is active.

If a payment fails, is reversed, or is disputed, we may retry it, suspend or terminate the Service, and release your territory. You remain responsible for amounts owed for any period that has begun.

We may refuse or cancel any order, and we may decline to serve any business, for any reason. If we decline an order before charging you, nothing is owed by either side.

When you complete checkout and we accept your order, and again each time your subscription renews, you enter a binding purchase of the plan and term you selected at the price disclosed at checkout, plus tax.

You are buying prepaid access to the Service for that term. What we owe you is the content preparation, review, delivery, territory, lead delivery, and reporting included in your plan for the period you paid for, subject to these Terms.

WE DO NOT OWE YOU PUBLISHED POSTS. Under Model A we do not publish at all, so if you do not publish what we prepare, the Service has still been delivered. Under Model B we will do the publishing work as part of the Service, but publication itself depends on the limits we apply to keep an account healthy, on group administrators, and on Meta — so no particular post, number of posts, or posting schedule is promised, and a post that is not published, is not approved by a moderator, or is later removed is not a failure to deliver. Either way, no refund or credit is due. See Section 18.

Lead ranges, group counts, posting cadences, and similar figures on our website, in proposals, or in sales conversations describe typical campaigns and plan packaging. They are illustrative. They are not minimums, service levels, commitments, or guarantees. See Sections 18 and 31.

Unused capacity does not roll over. If your plan includes a number of posts, groups, featured people, or similar limits in a period and you do not use them, they expire at the end of that period with no credit and no carry-forward.

How to cancel: email support@whitegloveleads.com from the email address on your account, with the subject line "Cancel subscription" and your business name. We may ask you to confirm your identity. There is no cancellation fee and no penalty.

Your cancellation is effective when we receive your request. We will confirm the stop date back to you in writing. If your request arrives before your renewal date, you will not be charged again.

What cancelling does: it stops the next charge. It does not end the term you are already in, shorten it, refund it, credit it, or prorate it. Your subscription runs to the end of the period you have already paid for and then stops.

Monthly plans: cancellation takes effect at the end of the current monthly period. You keep the Service and your territory through that date.

Six-month and twelve-month terms: cancellation stops the next renewal. The term you have already paid for runs to its end. You may not cancel mid-term for a refund, a credit, or a prorated amount. There is no such thing in this agreement.

When your paid period ends without renewal, your territory exclusivity is released and we may sell it to another business, including a competitor. We may deactivate dashboard access after a reasonable wind-down period.

Posts already published stay published. Taking posts down is not part of cancelling, and we do not undertake to remove any post. Where a post is on an account we do not control — yours, or your employee's — we could not remove it even if we wanted to.

PAUSING IS A DIFFERENT REQUEST FROM CANCELLING. If you want us to stop posting for a while — you are booked solid, you are closed for the season, you want to think — you can ask us to pause without ending your subscription. If what you actually want is for the charges to stop, that is cancellation, and it is the paragraphs above, not this one.

How to pause: email support@whitegloveleads.com from the address on your account, say you want to pause, and tell us until when if you know. We will confirm the pause and, if you gave one, the resume date, in writing. If we give you a pause control in your dashboard, using it has the same effect as emailing us.

What a pause does: while it is on, we do not publish for you, we do not hand posts to you or to anyone else to publish, and we stop queuing work on your account. It applies under either model in Section 3. We may keep preparing and reviewing content so there is something ready when you come back, and we will keep delivering any Lead that comes in.

WHAT A PAUSE IS NOT. A PAUSE CHANGES THE SERVICE. IT DOES NOT CHANGE YOUR BILLING. IT DOES NOT STOP, DELAY, OR REDUCE ANY CHARGE. IT DOES NOT REFUND, CREDIT, OR PRORATE ANYTHING. IT DOES NOT EXTEND YOUR TERM, ADD TIME TO IT, OR CARRY UNUSED POSTS FORWARD. IT DOES NOT STOP A RENEWAL — YOUR TERM KEEPS RUNNING AND SECTION 9 KEEPS APPLYING THROUGHOUT. AND IT IS NOT A CANCELLATION.

Resuming: tell us and we will resume, and we may check with you before resuming at the end of a period you asked for. We may bring an account back gradually rather than all at once where that is safer for it. We are not required to keep an account paused indefinitely; a pause with no end may become a decision not to renew under this Section 10, or termination under Section 22. No refund or credit either way.

We may also pause an account ourselves — after a platform action against it, for the safety of the account, or under Section 22. That pause works the same way and follows the same rule: no refund, no credit, no extension.

The way to end billing is cancellation under Section 10, not a payment-network dispute for a charge you authorized.

If you initiate a chargeback, payment dispute, or claim of an unauthorized or unrecognized charge for a legitimate purchase under these Terms, we may present these Terms, your checkout consent, your login, IP and device records, content delivery and approval logs, and any other relevant evidence to the card network or processor.

We may also suspend the Service immediately, release and resell your territory, terminate your account, and pursue the amounts owed plus reasonable collection costs and attorneys' fees to the extent the law allows.

Filing a chargeback for buyer's remorse, for outcomes excluded by these Terms — including Lead volume, group admission, moderator decisions, Meta platform actions, or your own decision not to publish — or after receiving the paid Service period, is a material breach of this agreement.

Email support@whitegloveleads.com first. Billing questions get answered.

We may add, change, reduce, suspend, or discontinue any part of the Service at any time and in our sole discretion. That includes plans and plan names, features, inclusions, content formats, posting cadence, group counts, featured-person counts, capacity and usage limits, delivery channels, tooling, models, review processes, reporting, and support levels.

Changes to features, scope, limits, and delivery take effect when we post them or when we make them, whichever is earlier. Continuing to use the Service after that is your acceptance.

Price changes apply going forward, to your next term and each renewal after it. We will not raise the price of a term you have already paid for.

We may change your plan, tier, or configuration ourselves where we believe it is warranted — for example to match capacity to your market, to reflect a change in what we offer, or to move you off a plan we are discontinuing. Where a change would reduce what you receive during a paid term, your remedy is to cancel future renewals under Section 10. It is not a refund.

We are not required to keep offering any plan, price, promotion, feature, market, or service category. We may retire any of them at any time.

Notice is given by posting the change on our website or in your dashboard, or by email to the address on your account. Where a law requires a particular form or timing of notice, we will follow it.

Territory is a commercial arrangement between you and us, not property. You are not buying a zip code, a market, a franchise, a dealership, or any interest in real property, and you acquire no ownership or exclusive right in any geography.

We decide, in our sole discretion and at any time, which zip codes and service categories we offer, how a territory is drawn and sized, whether a market is open or closed, how many clients a market supports, and whether we serve a category at all. We may open, close, resize, split, combine, redefine, or withdraw any zip code or category at any time.

What exclusivity means, exactly: while your subscription is active, paid, and in good standing, we will not onboard another White Glove Leads client in the same service category for the zip codes locked to your account in our systems. That is the entire promise.

What exclusivity does not mean: it is not a promise that no competitor will exist, advertise, or post in the same Facebook groups; not a promise of market share, reach, or ranking; not a promise that a group will admit only you; not a promise about businesses that are not our clients; and not a promise about adjacent categories, which may overlap a zip code.

If a zip code you request is already held in your category, we will tell you before you commit where we reasonably can.

If we close, redefine, or withdraw a territory, or discontinue a category, we will tell you and will work with you on the nearest available alternative within your plan. If nothing works for you, your remedy is to cancel future renewals under Section 10. It is not a refund or a credit.

Your territory is released — and may be sold to another business, including a direct competitor — when your paid period ends without renewal, when you cancel, or when we suspend or terminate you under Section 22, including for nonpayment or a chargeback.

We may offer different prices, discounts, promotions, plans, features, capacity, territory, support, and contract terms to different clients, at different times, for any reason or no reason.

Another client paying less, getting more, holding more zip codes, or being served under different terms gives you no right to the same arrangement, no adjustment, no refund, and no credit. There is no most-favored-client right in this agreement.

A promotion, discount, or beta feature we extend once creates no obligation to extend it again, to you or to anyone else, on renewal or otherwise.

Nothing in this section permits unlawful discrimination, and it is not intended to.

As between you and us, White Glove Leads owns all right, title, and interest, including all copyright and other intellectual property rights, in: the Service and the platform; our software, dashboards, and systems; our group database and research; our prompts, models, templates, frameworks, playbooks, workflows, and know-how; our brand, marks, and site content; and all content, copy, captions, drafts, edits, layouts, campaign assets, and other work product we create for you or for anyone else.

That includes the posts we write for you. We create them, we own them, and we license them to you rather than transferring them.

License to you: while your subscription is active, paid, and in good standing, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to publish content we prepared and you approved — or to have it published for you, by a person who works for you or by us under Section 3 — in the groups it was prepared for, to promote your own business. Nothing more.

You may not resell, license, syndicate, or transfer our work product to another business, agency, or franchisee; use it for a business other than the one on your account; use it as training data or input to build a competing product or service; or remove, alter, or obscure our attribution or rights notices where they appear.

When your subscription ends, the license to publish new content ends with it. Posts already published lawfully during your subscription, by you or by us for you, may stay up; we do not undertake to remove them, and where they sit on an account we do not control we could not remove them anyway. You may not publish, repost, or reuse our unpublished drafts or campaign assets after your subscription ends.

You may not copy, scrape, reverse engineer, decompile, or attempt to derive our systems, prompts, models, or group database, or use automated means to access the Service beyond ordinary use of the dashboard.

Feedback: if you send us ideas, suggestions, or feature requests, we may use them for any purpose, forever, without payment, credit, or obligation to you.

We may describe the work generally, and use anonymized, aggregated performance data derived from your campaigns, to operate, improve, and market the Service.

You keep ownership of the photos, video, logos, text, testimonials, and other materials you upload or send us (your "Materials"). We are not asking you to sign your family photos over to us and we are not claiming them.

License to us: you grant White Glove Leads a perpetual, irrevocable, worldwide, royalty-free, fully paid, non-exclusive, transferable, sublicensable license to host, store, reproduce, adapt, edit, crop, caption, translate, combine, create derivative works from, publicly display, publicly perform, and distribute your Materials, in any medium now known or later developed, in order to operate, provide, improve, promote, and market the Service and our business.

This license survives cancellation and termination. Practically, that means we may keep and use what you gave us — including in portfolio work, case studies, examples, and our own marketing — after you stop being a client, and we may keep copies as long as we need them for archives, backups, and dispute records.

You may ask us to stop using a specific item in our own forward-facing marketing, and we will honor reasonable requests where we can, but that is a courtesy, not a right you hold under this agreement.

Your promises about your Materials: you represent and warrant that you own them or have every right, consent, and release needed to grant this license — including from every identifiable person who appears in a photo or video, from employees and crew, and from customers whose homes, projects, or property appear — and that your Materials do not infringe anyone's rights, breach any duty of confidence, or violate any law.

We are not obligated to use, keep, publish, or store any of your Materials, and we may remove or decline anything for any reason.

You represent and warrant that every factual claim in the materials you give us, and in the content you approve and publish, is truthful and not misleading — including claims about your experience, pricing, guarantees, reviews, testimonials, response times, certifications, and results.

You represent and warrant that you hold every license, registration, bond, permit, and insurance policy required for the work you advertise, in every jurisdiction where you advertise it, and that you will keep them current for as long as we are preparing content for you.

We write from what you tell us. We do not verify your licenses, your credentials, or your claims, and we are not responsible for content that is false or misleading because what you gave us was false or misleading.

YOU ARE THE SPEAKER OF EVERY POST WE PREPARE FOR YOU. It is written in your voice, about your business, from materials you supplied, and it goes out only after your review and your approval. If a post makes a claim that turns out to be wrong, that is your statement.

THAT DOES NOT CHANGE IF YOU AUTHORIZED US TO PRESS PUBLISH. Approval is the act that makes the content yours; the tap is not. Where we publish under Section 3 we do it on your instruction, on your behalf, and only with content you approved, and you remain responsible for that content exactly as if you had posted it yourself.

You are responsible for complying with Meta's terms, with the rules of each group content is published in for your business, with advertising and endorsement law, and with every other law that applies to what is published for you and to the business you run. That responsibility is yours under both models in Section 3.

You may not: use the Service for unlawful, deceptive, discriminatory, or infringing purposes; misrepresent your licensure, insurance, credentials, or offerings; upload materials you lack rights to; ask us to prepare content that breaks a group's rules or a platform's terms; publish our content from an account you are not authorized to use; resell, share, or transfer Leads or our work product in breach of these Terms; probe, scrape, overload, or interfere with the Service; or abuse, threaten, or harass our staff.

You may not use fake, purchased, automated, or impersonated Facebook accounts to publish content we prepare, and you may not ask us to. Posts come from a real person: you, someone who actually works for your business, or the named White Glove person publishing for you under Section 3.

You may not use the Service to advertise a business, category, or offering other than the one on your account, or to front for another business.

We may investigate suspected violations, remove or refuse content, and suspend or terminate access under Section 22 — with no refund and no credit.

The Service depends on third parties, including Meta and Facebook, hosting and infrastructure providers, AI model providers, email and messaging providers, and payment processors. Their terms, prices, outages, policy changes, rate limits, and enforcement actions are outside our control, and we are not liable for their acts or omissions.

If a third party changes or withdraws something the Service relies on, we may change the Service accordingly under Section 13. That is not a breach and it is not grounds for a refund or a credit.

You must give us the materials, approvals, and information we reasonably ask for, when we ask for them. Delay or refusal on your side may delay or limit the Service, with no refund, credit, or extension of your term.

We may suspend or terminate your access to the Service, in whole or in part, immediately and without liability, for any reason or for no reason, including nonpayment, a failed or reversed payment, a chargeback, fraud or fraud risk, breach of these Terms, abuse of our staff or systems, legal or platform risk, or reputational risk to us.

Where we terminate for cause, termination is effective immediately, prepaid fees are non-refundable, and your territory is released for resale at once.

Where we end the relationship for our own convenience and you are not in breach, we will let your current paid term run to its end and simply not renew it, unless the law or a platform requires us to stop sooner. Either way, no refund, credit, or proration is due.

We may also decline to prepare, deliver, or publish any particular piece of content, for any reason, including because we believe it is false, unlawful, off-brand, unsafe, or likely to get you removed from a group. We may decline to keep publishing on your behalf and ask you to publish yourself instead, in which case Section 5 applies to the change.

You may stop using the Service at any time and may cancel future renewals under Section 10.

You will defend, indemnify, and hold harmless White Glove Leads and its owners, officers, employees, contractors, and agents from and against any claim, demand, investigation, proceeding, damage, loss, liability, fine, penalty, cost, and expense — including reasonable attorneys' fees — arising out of or relating to: (a) content you approved, whoever published it, including content published for you by us under Section 3; (b) your use of the Service or of any Lead; (c) your business practices, claims, licensure, insurance, workmanship, or failure to perform work; (d) your Materials, including any claim that they infringe a right or that a person appearing in them did not consent; (e) your breach of these Terms or of your representations; (f) your violation of any law, including TCPA, CAN-SPAM, telemarketing, privacy, advertising, endorsement, and consumer-protection law; (g) your violation of a platform's terms or a group's rules; and (h) any dispute between you and a customer, Lead, employee, competitor, or group.

We will tell you about the claim, and you will pay for the defense. We may participate with our own counsel at our own expense, and you may not settle anything that admits fault by us, imposes an obligation on us, or affects our rights without our written consent.

These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs Section 26.

Subject to Section 26, the exclusive venue for any permitted court proceeding is the state and federal courts located in Delaware. You consent to personal jurisdiction there and waive any objection based on venue or inconvenient forum.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms at any time. We will post the updated version with a new "Last updated" date, and for material changes we will give additional notice by email or in your dashboard where the law requires it.

Changes take effect when posted, or on the effective date we state. Continuing to use the Service, or letting your subscription renew, after that date is your acceptance of the updated Terms.

If you do not accept an update, your remedy is to stop using the Service and cancel future renewals under Section 10 before your next term begins. An update to these Terms is not grounds for a refund or a credit.

The version posted on this page at the time of a dispute is the version that governs it.

We may assign or transfer these Terms and any of our rights and obligations, in whole or in part, at any time and without notice or consent, including to an affiliate or in connection with a financing, merger, acquisition, reorganization, or sale of assets.

You may not assign or transfer these Terms, your account, your territory, or any right under them, by operation of law or otherwise, without our prior written consent. A change of control of your business, or a sale of substantially all of its assets, counts as an assignment. Any attempted transfer without our consent is void.

These Terms bind and benefit the parties and their permitted successors and assigns.

If any provision of these Terms is held invalid, illegal, or unenforceable, it will be modified and interpreted to accomplish its objective to the greatest extent permitted by law. If it cannot be modified, it will be severed and the rest of these Terms will remain in full force.

The parties intend that every limitation, disclaimer, waiver, and remedy in these Terms be given the broadest effect the law allows, and that a court or arbitrator reduce rather than discard any provision found overbroad.

Section 26 has its own severability rule and that rule controls within that section.

These Terms, the Privacy Policy, and the plan, price, and term disclosed at your checkout are the entire agreement between you and White Glove Leads about the Service, and they supersede every prior or contemporaneous proposal, discussion, email, demonstration, and understanding on that subject, including every earlier version of these Terms.

NO RELIANCE. You acknowledge that you are not entering this agreement in reliance on any statement, projection, estimate, lead range, timeline, example, demonstration, or promise not written in these Terms or in your checkout disclosures. Nothing said in a sales conversation, on a call, in an email, or on any marketing page adds a promise to this agreement, and no employee, contractor, or reseller has authority to change these Terms except in a writing signed by an officer of White Glove Leads.

Our failure to enforce a provision is not a waiver of it, and a waiver in one instance is not a waiver in another. A waiver is effective only in writing.

Nothing in this section is intended to limit liability for fraud.

The following survive expiration, cancellation, suspension, and termination, for any reason: Section 3 (who publishes, and the promise that we never hold your Facebook credentials), Section 8 (what you receive), Section 11 (no refunds), Section 12 (chargebacks), Section 16 (our intellectual property), Section 17 (the license you gave us), Section 18 (no guarantees), Section 19 (your representations), Section 23 (warranty disclaimer), Section 24 (limitation of liability), Section 25 (indemnification), Section 26 (disputes), Section 27 (governing law), and Sections 29 through 33, together with any accrued payment obligation and any provision that by its nature should survive.

Force majeure: we are not liable for any delay or failure caused by something outside our reasonable control, including platform changes or enforcement by Meta, outages, vendor or model provider failures, network or hosting failures, cyberattack, labor conditions, natural disaster, epidemic, war, civil unrest, and government action.

Independent contractors: nothing here creates a partnership, joint venture, franchise, employment, or agency relationship between us.

No third-party beneficiaries: these Terms benefit only you and us.

Notices: we may send notice to the email address on your account, or post it in your dashboard or on our website, and it is effective when sent or posted. Send notice to us at legal@whitegloveleads.com. Headings are for convenience and do not affect interpretation. These Terms will not be construed against the drafter.

Contact: questions about these Terms, legal@whitegloveleads.com. Billing and cancellation, support@whitegloveleads.com. Website, https://www.whitegloveleads.com.